Plumb Zebra's Terms of Service
Effective Date: July 31, 2026
Last Updated: July 31, 2026
Introduction
Welcome to Plumb Zebra ("we," "us," or "our"). By accessing our website at www.plumbzebra.com, booking plumbing services, or communicating with us via phone, web forms, or text messaging, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. Acceptance of Terms
By engaging our plumbing services, submitting contact or booking forms on our website, or opting into our text messaging program, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.
2. Plumbing Services & Estimates
- Service Scope: We provide residential and commercial plumbing repair, maintenance, and installation services.
- Estimates: Any estimates provided over the phone, online, or via text are based on the preliminary information provided. Final pricing may vary after our technician physically inspects the plumbing issue.
- Access to Property: You agree to provide our technicians with safe and timely access to your property, water shut-offs, and plumbing fixtures so they can perform the requested services.
3. Text Messaging (SMS/MMS) Terms & Conditions
By providing your phone number to Plumb Zebra through website contact forms, online booking, service requests, or verbally, you expressly consent to receive transactional and operational text messages from us regarding your plumbing services, appointments, estimates, technician arrival updates, invoices, and account updates.
- Message Frequency: Message frequency varies depending on your active service requests, appointment scheduling, and ongoing communications.
- Cost: Standard message and data rates may apply depending on your mobile carrier and phone plan.
- Opt-Out Instructions: You can cancel or opt out of text messaging at any time. To stop receiving text messages from us, reply STOP to any message you receive from our dedicated business number. After opting out, you will receive a one-time confirmation message. No further text messages will be sent unless you reinitiate contact or opt back in.
- Help & Support: If you are experiencing issues with our messaging program or need assistance, reply HELP to any text message or contact us directly at 509-317-9009 or info@plumbzebra.com.
- Carrier Liability: Mobile carriers, including AT&T, T-Mobile, Verizon, and other carriers, are not liable for delayed or undelivered messages.
4. User Conduct & Website Use
When using our website or digital forms, you agree not to:
- Submit false, misleading, or fraudulent information, including inaccurate phone numbers or fake service requests.
- Use our text messaging or contact features to transmit unsolicited advertising, spam, or unlawful material.
- Interfere with or disrupt our website operations, servers, or security protocols.
5. Limitation of Liability
To the maximum extent permitted by applicable law, Plumb Zebra shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website, communication tools, or plumbing services, except in cases of proven gross negligence or willful misconduct.
6. Changes to Terms
We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with an updated effective date or last updated date. Your continued use of our services or website after modifications constitutes your acceptance of the revised terms.
7. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Company Name: Plumb Zebra
Mailing Address: 7525 E Trent Ave., Spokane Valley, WA 99206
Phone Number: 509-317-9009
Email: info@plumbzebra.com
Website: www.plumbzebra.com