Plumb Zebra's Privacy Policy

Last Updated: August, 2026

Introduction

Plumb Zebra ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.plumbzebra.com, request plumbing services, or communicate with us via text message, phone, or email.

1. Information We Collect

We collect information that you voluntarily provide to us when you request an estimate, schedule a service, contact customer support, or opt in to SMS communications. This information may include:

  • Contact Information: Full name, billing and service address, phone number, and email address.
  • Service Details: Information regarding your plumbing needs, service history, home or property access details, and project notes.
  • Payment Data: Credit or debit card details, billing address, or transaction history processed securely through our third-party payment providers.
  • Communication Logs: Notes, emails, or text messaging logs generated during customer service or appointment coordination.

2. How We Use Your Information

We use the personal information we collect for business purposes, including:

  • Scheduling appointments, dispatching technicians, and providing plumbing services.
  • Sending appointment reminders, job updates, technician arrival notifications, and invoices.
  • Responding to inquiries, service requests, or emergency plumbing calls.
  • Processing payments and managing customer accounts.
  • Improving our customer service, website, and business operations.

3. Text Messaging (SMS) & Phone Communications

When you provide your phone number and opt in to receive text messages from Plumb Zebra, you consent to receive transactional and operational text messages, such as job confirmations, arrival alerts, and invoice links. Message frequency varies depending on your active service requests. Standard message and data rates may apply.

Opting Out & Assistance:

  • Unsubscribe: You can opt out of receiving text messages at any time by replying STOP to any text message you receive from us.
  • Help: For assistance, reply HELP to any text message or contact us directly using the details below.

4. How We Share Information

We respect your privacy and do not sell, rent, or lease your personal information to third parties.

We may share your information with trusted third-party service providers, such as job scheduling software like Jobber, payment processors, or web hosting platforms, solely to assist us in operating our business and serving you. These service providers are obligated to keep your information confidential.

Important Mobile Information Exclusion:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates.

5. How We Protect & Store Your Data

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to client data is limited to authorized personnel and service providers who require it to perform plumbing services or support operations.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, correct, or update the personal information we hold about you.
  • Request the deletion of your personal data, subject to legal and bookkeeping record-retention requirements.
  • Opt out of any non-essential marketing communications.

To exercise any of these rights, please contact us at info@plumbzebra.com or 509-317-9009.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Company Name: Plumb Zebra
Mailing Address: 7525 E Trent Ave
Phone Number: 509-317-9009
Email: info@plumbzebra.com
Website: www.plumbzebra.com